Singapore legislation
Section 111
Section 111
Resolution of dispute as to winnings, losses or manner in which game conducted
(1)
Where a casino operator and a patron of the casino are unable to resolve to the satisfaction of the patron any dispute as to alleged winnings, alleged losses or the manner in which a game is conducted, the casino operator must —
immediately notify an inspector of the dispute; and
inform the patron of his or her right to request that an inspector conduct an investigation into the dispute.
(2)
A patron who wishes to request an inspector to conduct an investigation into the dispute must, not later than 7 days after the date the patron is informed under subsection (1) of his or her right, make the request to an inspector in such form as the Authority may specify.
(3)
An inspector may refuse to consider any patron’s request under subsection (2) for investigation that is incomplete or is made after the period delimited for such requests under subsection (2), unless the inspector is satisfied that there were good reasons for the delay or incompleteness.
(4)
An inspector who receives a request for investigation into a dispute under subsection (2) must conduct such investigations as the inspector thinks necessary and must determine whether payment should be made.
(5)
Failure of a casino operator to notify an inspector or inform the patron as provided in subsection (1) is grounds for disciplinary action.