Clause 21

by inserting, immediately after section 65, the following section:“Power of Authority in relation to alternative dispute resolution scheme65A.—

The Authority may establish or approve one or more dispute resolution schemes for the resolution of disputes between subscribers and designated media licensees, arising from or relating to the provision of media services by the designated media licensees to the subscribers.(2) Every designated media licensee must participate in a dispute resolution scheme mentioned in subsection (1) and comply with such terms and conditions of participation in the scheme as may be prescribed.(3) To avoid doubt, nothing in this section affects the operation of the Consumer Protection (Fair Trading) Act (Cap. 52A).(4) The Authority may, with the approval of the Minister, make regulations under section 81 to provide for matters relating to the operations of an operator of a dispute resolution scheme mentioned in subsection (1), including —

the standards or requirements of the services provided under the dispute resolution scheme;

the fees that the operator may charge for the services provided under the dispute resolution scheme;

the records that the operator must keep and the period of retention of such records;

the reports that the operator must submit to the Authority, and the manner and time for such submission;

matters relating to the administration of the dispute resolution scheme; and

generally to give effect to or for carrying out the purposes of this section.(5) In this section, unless the context otherwise requires —“designated media licensee” means a media licensee —

that is designated by the Authority to be a media licensee subject to this section; or

that is within a class of media licensees designated by the Authority to be a class of media licensees subject to this section,and the designation must be notified in the Gazette;“media licensee” means —

a person to whom a permit under section 21, 22 or 23 of the Newspaper and Printing Presses Act (Cap. 206) is granted;

a holder of a broadcasting licence granted under section 8 or 9 of the Broadcasting Act (Cap. 28); or

a holder of a licence granted under section 7 of the Films Act (Cap. 107);“subscriber” means an end user that subscribes to a media service from a media licensee.”;

by inserting, immediately after the word “person,” wherever it appears in section 66(1) to (5), the words “designated media licensee,”;

by inserting, immediately after subsection (9) of section 66, the following subsection:“(10) In this section, unless the context otherwise requires, “designated media licensee” has the same meaning as in section 65A(5).”; and

by inserting, immediately after subsection (3) of section 67, the following subsection:“(4) To avoid doubt, this section does not apply to disputes between subscribers and designated media licensees (within the meaning of section 65A), arising from or relating to the provision of media services by the designated media licensees to the subscribers.”.