Singapore legislation

Clause 27

Handling of grievances

An employer must develop a process under which the employer commits in writing to —

(a)

inquiring, in a stated manner, into each grievance raised by an employee to the employer;

(b)

reviewing, in a stated manner, each grievance raised by an employee to the employer;

(c)

informing each employee who has raised a grievance, in a stated manner, of the outcome (if any) of the review mentioned in paragraph (b);

(d)

keeping, for a stated period, a written record of —

(i)

every inquiry mentioned in paragraph (a); and

(ii)

every review mentioned in paragraph (b); and

(e)

not disclosing to any person, unless reasonably necessary —

(i)

the identity of any employee mentioned in paragraph (a); or

(ii)

any information in relation to any inquiry mentioned in paragraph (a) or any review mentioned in paragraph (b).

An employer must inform all its employees in writing of the process mentioned in subsection (1).