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Plans to Increase Awareness Among Merchants who Adopt Cashless Payments on Payment Verification and Possible Scams

Hansard, Friday, 4 September 2020

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Recently, concerns were raised that merchants unfamiliar with cashless payments may face greater risk of payment scams. In June 2020, IMDA launched the Hawkers Go Digital programme, as part of a nationwide effort to help micro-enterprises like stallholders at NEA hawker centres, HDB coffeeshops and wet markets and JTC industrial canteens, to accelerate the adoption of the unified SGQR solution. We also established the SG Digital Office (SDO), mobilising 1,000 Digital Ambassadors to work together with NETS to engage and guide stallholders. Along with the deployment of the SGQR code, NETS will also help stallholders install the NETSBiz App on their digital device and teach them how to verify successful payment transactions in real-time. This App provides real-time notifications of successful payment transactions in English or Mandarin, has a voice notification capability in English and Mandarin, and allows stallholders to view their transaction histories. Stallholders may also approach NETS personnel or SDO's Digital Ambassadors on the ground should they need further assistance.

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