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Items to be included in product information notice for time share contract or long-term holiday product contract

Consumer Protection (Fair Trading) (Cancellation of Contracts) Regulations 2009

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THIRD SCHEDULERegulation 3B(2)Items to be included in product information notice for time share contract or long-term holiday product contractPart ATime Share Contract1. The identity, place of residence and legal status of the supplier(s) which will be party to the contract.2. The exact nature of the right which is the subject of the contract and, if the time share accommodation, or any of the accommodation in the pool of the time share accommodation, is situated in a territory outside Singapore —(a)the conditions governing the exercise of that right within that territory; and(b)whether those conditions have been fulfilled and, if they have not, what conditions remain to be fulfilled.3. When the time share accommodation has been determined, an accurate description of that accommodation and its location.4. Where the time share accommodation is under construction —(a)the state of completion;(b)a reasonable estimate of the deadline for completion of the time share accommodation;(c)where it concerns specific time share accommodation, the number of the building permit and the name and full address of the competent authority or authorities;(d)the state of completion of the services rendering the time share accommodation fully operational (gas, electricity, water and telephone connections); and(e)where applicable, either or both of the following:(i)a guarantee regarding completion of the time share accommodation and, where appropriate, the conditions governing the operation of that guarantee;(ii)a guarantee regarding reimbursement of any payment made if the accommodation is not completed and, where appropriate, the conditions governing the operation of that guarantee.5. The services (for example, lighting, water, maintenance and refuse collection) to which the consumer has or will have access and on what conditions.6. The common facilities, such as swimming pool, sauna, etc., to which the consumer has or may have access, and where appropriate, on what conditions.7. The principles on the basis of which the maintenance of and repairs to, and the administration and management of, the time share accommodation will be arranged.8. The exact period within which the right which is the subject of the contract may be exercised and, if necessary, its duration; and the date on which the consumer may start to exercise that right.9. The price to be paid by the consumer to acquire the right under the contract.10. An estimate of the amount to be paid by the consumer for the use of common facilities and services, and the basis for the calculation of —(a)the amount of charges relating to occupation of the time share accommodation;(b)the mandatory statutory charges (for example, taxes and fees); and(c)the administrative overheads (for example, management, maintenance and repairs).11. A statement that the acquisitions will not result in costs, charges or obligations other than those specified in the contract.12. Whether the consumer has a right to cancel, withdraw from or terminate the contract that is in addition to any right under the Consumer Protection (Fair Trading) (Cancellation of Contracts) Regulations 2009.13. Whether or not it is possible to join a scheme for the exchange or resale of the rights under the contract, and any costs involved should an exchange or resale scheme be organised by the supplier or by a third party designated by the supplier in the contract.14. Whether any promise for future repayment by the supplier to the consumer of the whole or part of amounts paid, with or without interest, is backed by an insurance bond or banker’s guarantee, and if not, information on how the future repayments will be funded.Part BLong-Term Holiday Product Contract1. The identity, place of residence and legal status of the supplier(s) which will be party to the contract.2. Short description of the product.3. The exact nature and content of the right which is the subject of the contract.4. The exact period within which the right which is the subject of the contract may be exercised and, if necessary, its duration.5. The date on which the consumer may start to exercise the right which is the subject of the contract.6. The price to be paid by the consumer for acquiring the right, including any recurring costs the consumer can expect to incur resulting from acquiring the right to obtain access to the accommodation, travel and any related products or services as specified.7. An outline of any additional obligatory costs imposed under the contract, the types of costs (for example, annual membership fees) and the amount of each type of costs.8. A summary of the key services available to the consumer (for example, discounted hotel stays and flights).9. Whether the costs of obtaining these key services are all included in the costs indicated in paragraphs 6 and 7, and if not, what is included and what has to be paid for (for example, the annual membership fee includes a 3‑night stay, and all other accommodation must be paid for separately).10. Whether the consumer has a right to cancel, withdraw from or terminate the contract, that is in addition to any right under the Consumer Protection (Fair Trading) (Cancellation of Contracts) Regulations 2009.11. An appropriate and correct description of discounts available for future bookings, illustrated by a set of examples of recent offers.12. Information on the restrictions on the consumer’s ability to use the right which is the subject of the contract, such as limited availability of the key services or the provision of offers on a first‑come‑first‑served basis, and time limits on particular promotions and special discounts.13. Where appropriate, information on the arrangements for the termination of ancillary contracts and the consequences of such termination.14. Conditions for terminating the contract, the consequences of termination, and information on any liability of the consumer for any costs which might result from such termination.15. Indication of the language(s) available for communication with the supplier in relation to the contract, for instance in relation to the handling of queries and complaints.16. Where applicable, the possibility for out-of-court dispute resolution.

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