Singapore legislation
Regulation 2
of Point-to-Point Passenger Transport Industry (Exempt Ride-Hail Service Operator) Order 2020
Regulation 2
Who is exempt ride-hail service operator
Subregulation 1
The following are exempt ride-hail service operators:
a person who is the administrator of an online location or electronic media application commonly called a chat group, that consists of fewer than 800 members and is used to provide a ride‑hail service;
a person providing a ride‑hail service through an online location or electronic media application that makes available, at any time, fewer than 800 bookable vehicles for on‑demand passenger transport services (whether immediately or at a later time) to any passenger whose booking for an on‑demand passenger transport service is taken or facilitated by that person.
Subregulation 2
In sub-paragraph (1)(a), a person is a member of a chat group if the person is registered as a member of that online location or electronic media application.
Subregulation 3
Sub-paragraph (1) does not apply on or after 6 December 2025 to any person located within Singapore or Malaysia that provides a ride-hail service, even if the person falls within sub-paragraph (1)(a) or (b), where the ride-hail service involves the transport by a motor vehicle of passengers between Singapore and Malaysia for hire or reward (called in this paragraph cross-border transport).
Subregulation 4
Despite sub-paragraph (3), any person located within Singapore or Malaysia who —
immediately before 6 December 2025 was providing a ride-hail service that involves cross-border transport; and
on or after 6 December 2025, would be required by virtue of sub-paragraph (3) to hold a ride-hail service licence to provide the ride-hail service that involves cross-border transport,may continue providing the ride-hail service that involves cross-border transport on or after 6 December 2025 for the period mentioned in sub-paragraph (5).
Subregulation 5
For the purposes of sub-paragraph (4), the period is —
a period ending on 30 June 2026; or
if, within the period mentioned in sub-paragraph (a), the person applies for a class of ride-hail service licence under section 18 of the Act applicable to that type of ride-hail service that involves cross-border transport, for a further period ending on the earlier of the following:
the date on which the LTA grants the class of ride-hail service licence under section 18 of the Act to the person;
the date that the application is refused by the LTA or is withdrawn.