Singapore legislation
Clause 111
Clause 111
Resolution of dispute as to winnings, losses or manner in which game conducted
(1)
Where a casino operator and a patron of the casino are unable to resolve to the satisfaction of the patron any dispute as to alleged winnings, alleged losses or the manner in which a game is conducted, and the dispute involves ––
at least $1,000, the casino operator shall immediately notify an inspector; or
less than $1,000, the casino operator shall inform the patron of his right to request that an inspector conduct an investigation.
(2)
An inspector who is notified of a dispute under subsection (1) shall conduct such investigations as he thinks necessary and shall determine whether payment should be made.
(3)
Failure of a casino operator to notify an inspector or inform the patron as provided in subsection (1) is grounds for disciplinary action.