MAIN AND DEVELOPMENT - ESTIMATES OF SINGAPORE FOR THE FINANCIAL YEAR - 1ST APRIL, 1979 TO 31ST MARCH, 1980
Sir, I beg to move, That the sum to be allocated for Head I be reduced by $10 in respect of Subhead Code IE-01 of the Main Estimates. Governing a country is a serious affair. It cannot be done, as some feeble-minded people think it can, by merely having an Opposition in Parliament or in always having to make all people happy all the time. There are too many problems, hard and difficult problems, which can only be solved through hard and difficult ways, even bitter ones. And we have learnt that this must be so if we are to be what we are now and to remain adequately prosperous and stable. What we do as a Government, what we offer our citizens are made on the basis of the common but unpopular word called "policy". Policies indeed are the instruments by which taxes are made and new laws introduced. The shirts we buy, the cheap food we eat in hawker stalls, the clean environment, the type of education our children get, the things the Police do, the stability we enjoy - all these are the by-products of policies. They have such an awesome influence on our day-to-day life that we must ensure that policy making and policy implementation in the Government are done with the best possible prospect of success and will indeed render us that degree of prosperity we could have. Who are the people who formulate policies, get them approved, implement them, and review them as to whether the results achieved are what the policies have been designed to achieve? No doubt the Prime Minister, his Cabinet colleagues, other political leaders and we Members of Parliament are part of this policy making team. There are also others from the trade unions, private sector or non-profit sectors, select individuals, whose views and support are sought and valued for this difficult process of policy making and implementation. But there is yet a group of people who are called by the unpretentious and unglamourous term "Administrative Officers". These are the people I am referring to in my amendment for this subhead. They can be Permanent Secretaries, Deputy Secretaries, Principal Assistant Secretaries, Assistant Secretaries or the junior Administrative Assistants. As a group, they are the people who are the first audience to Ministers' wishes and directives. They are the people who translate Ministers' wishes and views into all types of policy instruments. Of course, the best example is the Cabinet paper. The Cabinet paper in our Government system is the key instrument by which the Minister seeks to convince his Cabinet colleagues on what his Ministry wants to do, why it has to do it, how it is to be implemented, and what benefits can accrue from the programmes which are to be implemented from the policies. The style or method of policy making places the Administrative Officers in a very strategic position in so far as policy making and policy implementation are concerned. The criticality of their position is magnified by the compactness of our society, our highly organised habit of doing things and the strongly elitist mode of our organisation. For these reasons, Sir, I am of the view that the Personnel Management Programme under the Prime Minister's Office will be one of the most important programmes in the Government, and the failure or success of this programme will largely determine the failure or success of our effort in building up a strong group of able, loyal and dedicated administrators, men and women with high character and integrity. We have been very fortunate to have acquired and built up sufficient strength in the Administrative Service and, therefore, the civil service. We have an efficient official language, English. We have good civil service traditions acquired from the British traditions which ensure stability and continuity, and we are freed by the unsettling effects of the "spoils systems" form of government. Our administrative and political cultures have also trained us to be unfettered by rigid ideologies. We are flexible and we are free to select what is best in the field of management, organisation and policy making, irrespective of the ideological sources or political constraints. We operate by merit and we have made our system a responsive system. In the area of administration in the civil service, and through the merit principle, we have been able to select the best brains and we can continue to do so as we have dismantled the previous exclusive policies in establishment of government where it once insisted that Administrative Officers must be a separate service closed to others from the other services. Now, officers from the engineering service and other departmental grades can join the Administrative Service and they can take up key positions. This is as it must be and it must be on the basis of merit and ability to give maximum contributions. For all these reasons, it is important for us to ensure that we attract the best to the Administrative Service and retain them. Most importantly, we must allow them to see, understand and feel strongly to remain in the service to render their best. The easier way is to improve conditions of service like pay, status, benefits, and so on. Maybe there is a need for this because it is quite ridiculous to see two classmates - one joining the Administrative Service and having to shoulder onerous responsibilities but does not enjoy glamour, and the other joining the private sector who also has responsibilities, but enjoying much more glamour and much more pay. Decent working conditions and other benefits are actually entitlements to be expected, especially if the officer has the merit and he does work for the pay. But these monetary rewards have limits. This is so because I see the fine distinction between "dissatisfaction" and "satisfaction". To me, these are two concepts, operating on two different levels and are concerned with two different ranges of man's needs. Removing dissatisfaction cannot be deemed as incentives to greater satisfaction. What appears more critical to me is the rewarding nature of work itself; the privilege of being given the task of solving major problems, the opportunity to make meaningful contributions on substantive matters which are more crucial to larger numbers of people, the rare opportunity to feel that one has given one's best in the making of good policies, in making sure that the policies work and in seeing that so many people in our society are benefitting from the policies one has initiated. To me, Sir, this is the best reward that an Administrative officer can hope for and must strive to get. Such a desirable situation will result only if we have Administrative officers who not only have brains but also have character, depth of feeling and strength of commitment to help others in making Government work so that society will benefit. It also needs the infrastructures, the methods, the instruments and the understanding to build up this type of Administrative officers. I have, in April 1976, before I was given the privilege to be a Member of this presti- gious House, been given the opportunity to be a drafter of a report which reads "The Singapore Civil Service, Projected and Actual" and this report is incorporated in a larger report entitled "The Singapore Civil Service - A Critical Appraisal". In that report, I have urged that central agencies like the Prime Minister's Office should explore and institutionalise the greater use of "special task force" which is multi-disciplinary and which comprises highly skilled administrators to tackle problems faced by Ministries. The primary function of such a task force should be to undertake in-depth reviews of special problem areas and to develop within the Ministry concerned the core essential resources, procedures and practices which will cause and facilitate the continual improvements of policies and services rendered by the Ministries concerned.