Regulation 10

the safety of donors and recipients;

the safety and quality, and, where applicable, the viability and potency, of human tissue collected, tested, processed, stored and distributed by the licensee;

the proper collection, testing, processing, storage and distribution of human tissue.

investigation of any occurrence or complaint that discloses or may disclose any weakness or inadequacy affecting the quality of the human tissue banking service;

identification and implementation of appropriate and effective actions to address any weakness or inadequacy mentioned in sub-paragraph (a) and prevent a recurrence;

measures to ensure that the provision of the human tissue banking service complies with any written law governing the service and licence conditions imposed under section 13(1) of the Act;

implementation of quality control measures for all human tissue collected, tested, processed, stored and distributed by the licensee, including measures pertaining to the safety and quality, and, where applicable, the viability and potency of the human tissue in relation to —

where the licensee recruits donors — the recruitment of donors;

the collection and transport of the human tissue;

the processing (including testing and quarantine) of the human tissue; and

the preservation, storage and distribution of the human tissue;

implementation of appropriate and effective measures to ensure the safety or health of donors in relation to the collection of human tissue, including the detection and management of any finding or observation that has or may have an adverse effect on the safety or health of the donors;

maintenance of adequate and appropriate documentation on the clinical outcomes of the transplant or other clinical use of all human tissue distributed by the licensee, including documentation relating to any event, finding or observation that —

adversely affects or may adversely affect the safety or health of any recipient; and

relates to or is the result of the collection, testing, processing, storage or distribution of human tissue by the licensee;

quality control measures for tests performed and equipment used in the provision of the human tissue banking service, including acceptance testing, quality control tests and regular monitoring of equipment performance;

a system to ensure the appropriate and adequate documentation of the licensee’s policies and processes, including —

creating, reviewing and updating documentation for the licensee’s quality assurance measures and all personnel’s compliance with those measures; and

ensuring proper document control of all such documentation;

implementation of a system for appropriate accountability, roles and responsibilities of and continuing educational programmes for all personnel;

identification of key performance indicators for assessing performance outcomes of the human tissue banking service, including mechanisms for periodic monitoring and evaluation of these indicators;

the conduct of regular risk assessments of every activity conducted as part of the provision of the human tissue banking service and, where necessary, the implementation of appropriate measures to mitigate or manage the risks identified in those assessments.

review the effectiveness of the quality management system for the human tissue banking service on an annual basis; and

ensure that the quality management system is updated periodically.

participate in and perform satisfactorily for the relevant external quality assessment programme for every type of test that the licensee conducts on human tissue as part of the human tissue banking service; and

ensure that a Clinical Governance Officer or any other suitably qualified personnel designated by a Clinical Governance Officer reviews the results of the quality assessment programmes mentioned in sub‑paragraph (a) and implements appropriate and effective actions to address any weakness or inadequacy in the provision of the human tissue banking service.