Regulation 57

If a Medal (other than the Singapore Customs Medal of Distinction) or Clasp awarded to an individual under these Rules is lost or destroyed and that individual desires a replacement, he or she must report the loss or destruction of the Medal or Clasp to the Director‑General.

The Director‑General may approve the replacement of the Medal or Clasp if the Director‑General is satisfied that the circumstances in which the loss or destruction occurred justify the replacement of the Medal or Clasp, subject to the individual paying for the cost of the replacement.