Singapore legislation
Regulation 10
of Financial Advisers (Complaints Handling and Resolution) Regulations 2021
Regulation 10
Written directions to financial adviser or class of financial advisers to conduct review of compliance with business conduct requirements
Subregulation 1
Without limiting section 67 of the Act, the Authority may issue written directions to a financial adviser, requiring the financial adviser —
to conduct a review of the financial adviser’s compliance with the business conduct requirements if —
the Authority is satisfied that there may be regular failure by the financial adviser to comply with any business conduct requirement; or
the Authority considers it necessary or expedient in the public interest;
to submit a report on the outcome of the review mentioned in sub‑paragraph (a); and
to provide periodic updates on the financial adviser’s progress in resolving complaints.
Subregulation 2
Without limiting section 67 of the Act, the Authority may issue written directions to a class of financial advisers, requiring every financial adviser in that class —
to conduct a review of the financial adviser’s compliance with the business conduct requirements if —
the Authority is satisfied that there may be widespread or regular failure by financial advisers in that class to comply with any business conduct requirement; or
the Authority considers it necessary or expedient in the public interest;
to submit a report on the outcome of the review mentioned in sub‑paragraph (a); and
to provide periodic updates on the financial adviser’s progress in resolving complaints.