Singapore legislation
Regulation 9
of Financial Advisers (Complaints Handling and Resolution) Regulations 2021
Regulation 9
Biannual reports
Subregulation 1
A financial adviser must prepare, for each half year ending on 30 June or 31 December, or part of any such half year, during which the financial adviser provides any financial advisory service, a report in Form CHR setting out —
every complaint received by the financial adviser; and
the actions undertaken by the financial adviser to resolve each complaint mentioned in sub‑paragraph (a).
Subregulation 2
The financial adviser must ensure that the report mentioned in paragraph (1) is approved by a member of the senior management of the financial adviser, and is lodged with the Authority no later than 3 months (or such longer period as the Authority may allow) after the end of the half year (or part of a half year) for which the report is prepared.
Subregulation 3
The financial adviser must ensure that the report is in the English language and is prepared in accordance with any direction that is specified in Form CHR or by the Authority.
Subregulation 4
The Authority may refuse to accept the report if it is not completed or lodged in accordance with this regulation.
Subregulation 5
Where strict compliance with Form CHR is not possible, the Authority may allow for the necessary modifications to be made to that form, or for the requirements of that form to be complied with in any manner that the Authority thinks fit.
Subregulation 6
In this regulation, any reference to Form CHR is a reference to the current version of that form displayed at the Authority’s Internet website.