Singapore legislation
Regulation 8
of Financial Advisers (Complaints Handling and Resolution) Regulations 2021
Regulation 8
Establishment of system for managing complaints, etc.
Subregulation 1
A financial adviser must establish a system to record, track and manage complaints received from complainants.
Subregulation 2
For the purposes of the system mentioned in paragraph (1), the financial adviser must keep a record of each complaint received, including —
the details of the complaint;
all correspondence relating to the complaint;
all materials and information reviewed by the financial adviser in relation to the complaint; and
the outcome of the complaint.
Subregulation 3
The financial adviser must keep the record mentioned in paragraph (2) for at least 5 years after the date on which the complaint is deemed to be resolved under regulation 2(3).