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Records that must be kept regarding quality of service matters

Civil Aviation Authority of Singapore (Licensing of Airport Operators) Regulations 2009

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—(1) For the purposes of section 54(1)(a) of the Act, the airport licensee for an airport must keep a record, for each financial year beginning on or after 1st July 2009, for the airport, of the following matters:(a)for Changi Airport — each matter referred to in the clause relating to records keeping in the Code of Practice for Changi Airport Service Standards dated 1 April 2016;(b)for Seletar Airport — each matter referred to in the clause relating to records keeping in the Code of Practice for Seletar Airport Service Standards dated 1 July 2009.(2) The record referred to in paragraph (1) may be in electronic form.(3) For the purposes of section 54(1)(a) of the Act, an airport licensee must retain such a record for 5 years after the end of the financial year to which the record relates.(4) Notwithstanding paragraph (3), the airport licensee for an airport need not comply with paragraphs (1) and (3) about a matter, if a service or facility to which the matter relates is provided for the airport under an agreement with the airport licensee by a person other than the airport licensee.(5) Every person who provides the service or facility under an agreement with the airport licensee must comply with paragraphs (1) and (3) about the matter as if any reference in those paragraphs to the airport licensee were a reference to the person.

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