Regulation 8

A Patron Dispute Committee shall consider every request referred to it under regulation 6(2) and, in relation to the dispute, shall determine whether payment should be made and by which party.

All proceedings of the Patron Dispute Committee for reconsideration shall be conducted in an informal manner and held in private.

The Patron Dispute Committee shall not be bound by the rules of evidence but may inform itself on any matter in such manner as it thinks fit.

Except where the patron concerned in the dispute or the employee or officer authorised to represent the casino operator in the proceedings is himself a counsel, no party to any proceedings before a Patron Dispute Committee shall be represented by counsel.

The Patron Dispute Committee shall give each party to the proceedings a reasonable opportunity to be heard (whether in person or otherwise) and shall consider any explanation so given.

The Patron Dispute Committee may, in any proceedings by notice in writing, require any person to —

The Patron Dispute Committee may direct any inspector to carry out any further investigation of the dispute and submit a report on his findings.

Where any person fails to provide the necessary information or documents within the time specified in the notice in paragraph (6), the Patron Dispute Committee may make its decision on the basis of the facts and information available to it.

The Patron Dispute Committee may confirm, vary or reverse the inspector’s decision.

The decision of the Patron Dispute Committee shall be in writing and shall be served on the casino operator and the patron concerned.