I would like to assure you, Sir, and the hon. Members of the House through you, that the principle of multilingualism at the airport and in civil aviation generally is one which is fully accepted. The Member for Tiong Bahru (Mr William Tan) has described his long and so far unsuccessful struggle to get Mandarin included in the airport languages but of course the thing goes far further back than that - before he had even been elected to the Assembly. The question of what languages to use at the new Paya Lebar Airport has been discussed and consideration given to it and to all the factors involved long before it was opened, because that is part of the professional work of civil aviation officers, that they should make sure that their airport is as efficient as they can possibly make it and for that reason they consider the movement of passengers and how they are going to get to and fro without getting lost or held up. Naturally, the announcements which are made at the airport are part of the matters which are considered and I would give the House every assurance that if there appeared to be any real need for the introduction of additional languages which would lead to increased efficiency, then they should certainly be put in, but it is a matter to be judged on the question of efficiency. The hon. Member read at length from his letters to me and from my replies. He remarked also that his constituents had complained. Now he told me categorically that there were many instances of people who missed their planes because they did not understand the announcements and he said that he had witnesses prepared to come forward and tell me all about it. I wrote to him back in April last year saying, "Please tell me who your witnesses are. This is the sort of information I want. I want to know who it was, when he was travelling, and so on, so that I can check up." Thirteen months have passed and he has produced no witnesses at all, nor has he produced any actual case at all except for the imaginary lady drinking coffee in the lounge and rushing to the information desk because she did not understand an announcement. He is not able to tell me what lady it was and on what occasion. It is just "take a case and there it is". The only other concrete instance he produced was of a crowd seeing off the constitutional talks delegation in 1957. There was a delay by the aircraft, and the crowd not understanding announcements in the ordinary way, special arrangements were made at my request for an announcement to be made in Mandarin and through the co-operation of a newspaperman, the announcement was made. That is very appropriate and proper, and it surely does not argue that because on one occasion there was a particular crowd which needed a special announcement, we should retain permanent staff able to make other announcemets which are not necessary. Well, although his researches have not produced any single case of anybody who can be identified and who has required announcements in Mandarin, we have gone into this as thoroughly as possible, since I wrote to him last year. If I remember, for an Answer to a Question in the year 1956/57, we found one person who had missed his plane through not understanding the announcements. That person was a German. In the year 1957/58, one other person also went astray through not understanding the languages used at the airport. That person was a Turk. There was one other person who missed her plane at the time of the Malayan Airways strike. She was a young lady and I believe she went to the bank. In any case, she did not hear the announcement and as the Malayan Airways was short-staffed and overworked, they did not manage to get to the information desk for a special announcement calling for her and the result was that she, in fact, did not catch her plane. It was not a matter of the language; it was a matter of her not hearing the original announcement and not getting a subsequent special call for herself by name. Those are the only three cases that I have been able to unearth, and that is why I was so anxious that the hon. Member should produce his cases which he is so confident occurred; but until he does, I am afraid I must rank him with all the other sort of speeches that are made in this Assembly in which furious accusations are made but no evidence whatever is brought forward in substantiation. I need not instance the sort of cases that have occurred, but I personally do require to be convinced before I am prepared to assume that a person is talking sense. Now, there are various practical problems about - simply a matter of efficiency, Mr Speaker, Sir - how we are going to run our airport to the maximum convenience of the persons who want to travel through it. It is correct that the international language for civil aviation is English. French and Spanish are also used and in many airports the language of the country is added if there is a large flow of people who do not use the English language. In Hongkong, as the hon. Member pointed out, it is English and Cantonese. In Jakarta, it is English and Javanese-Indonesian. I beg your pardon; I think it is the Javanese variant of Indonesian. In Bangkok, it is English and Thai. In Kuala Lumpur, it is English, full-stop. In Singapore, we have experimented with Malay announcements. I gave Malay priority because it is, or will, I hope be, the national language for Singapore as it is for the Federation, and it seemed to me proper that we should give it first consideration. As far as could be observed, nobody wanted Malay announcements in respect of Malayan Airways flights and recently, after a year's experiment, we took them off again and again nobody noticed or commented about it. Not a ripple was noticed by anybody concerned. The fact of the matter is that people at present are moving conveniently and satisfactorily in the airport, and this is a matter of the expert opinion of people dealing with airport matters. The people most deeply concerned are perhaps the airline operators. The hon. Member was under the impression that if a person missed his or her plane, the Ministry would not hear about it. I can assure you that if any passenger is inconvenienced at the airport through defects in the airport organisation, we shall most certainly hear about it because the airline operators will come to us and say, "What is this? Our airline missed a passenger because you have done something inefficient." The airline operators are intensely competitive, extremely efficient, and extremely conscious of the need for speedy handling and convenience of passengers, and to suppose that they would sit down under an airport which was providing an incompetent service is to underestimate the business ability of the airlines. They would not. If they wished for announcements and if they thought that they would serve any purpose, it would be very important to them to press for announcements in whatever language they thought was necessary. We have, in fact, an informal, unofficial Airline Operators Committee which sits with the airport manager and I have been in contact with all of them. We had re ports a year ago when the hon. Member brought this up. We had reports again in consequence of this motion. All we managed to elicit was that one German and one Turk missed their planes because they did not understand announcements in English. That is all that the airline operators were able to produce in the way of complaint about the announcements. Now, if we are going to have announcements, we must have them in a way which is going to match up with the traffic of the airport. At peak periods, there are, in fact, eight flight movements such as an arrival or departure in the course of an hour and there may be further ones. If the plane comes in delayed or early on its schedule, that would add to the number. There may be other unscheduled movements as well. If we multiply the number of flight movements by the time taken for a fully multilingual airport, you would have a continuous series of announcements flowing out one after an other so that the unhappy passenger would never be able to wait and say, "Well, I wonder whether I can have a cup of coffee." He has to sit with his ears open all the time to catch a hasty announcement of his flight number. There will be a pandemonium of noise and experience shows that, in fact, that sort of continuous announcement defeats itself because nobody listens to it. A comparison between multilingual facilities in this Assembly and multilingual facilities in the airport is really out of the world. In this Assembly, hon. Members will have to put on their earphones and listen to whichever wave-band - or whatever you call it - they want to, and they will sit down comfortably in their seats; whereas in the airport the passengers have to walk about to see that their luggage is checked and get their tickets from the office, and so on. They cannot have earphones on their heads, as these must be connected to listen to the announcements. This is not possible in a moving body of people in a large space engaged in other things besides listening to announcements. Now, I do not want to make a great deal of this. The hon. Member spoke with some feeling about this matter but I would like to suggest to this House, Mr Speaker, Sir, that this is not a matter for feeling or for emotion. It is simply a matter for objectively considering what is going to conduce to efficient movement at the airport. If this House were to take it on itself to decide business matters without taking expert advice, then it could do great harm. I have tried to give this some basis of expert advice and I have pointed out that the airline operators - and this, of course, includes airlines like the Union of Burma, the Garuda, the Thai, Air India, in addition to the Hongkong line, the Australian line and all the other lines - have their means of discussing with the airport manager matters of the running of the airport in the Airline Operators Committee. They also can come and see me if they want to, and there is no question that if they felt any improvement is needed they would have put it up, but, in fact, what they have done was to ask that Malay should be removed because they felt that it hindered the smooth handling of passengers. People at the airport have not observed the rush to which the hon. Member referred; the mad rush of fighting passengers running to the information bureau when an announcement was made to say, "Was that for me?" It does happen, of course, with people in a conversation who suddenly wake up and say, "I wonder if that is for me!", and they go across and ask, "Was that flight so and so you were announcing?", but to describe it as a sort of general state of affairs is not, in fact, the case in my own observation. Persons experienced in travelling on world flights, say to Zurich, where, I believe, they use French and German in addition to English and possibly Romansh, say that the effect of a number of announcements one after another in different languages is that by the end of it, you do not hear anything at all. The Member for Telok Ayer (Mr R. Jumabhoy) in seconding the motion referred to the question of cost and, of course, if we are going to have flight announcements made through the whole 24 hours a day in whatever languages are necessary and to have standby staff because even though no scheduled flight is coming in, nevertheless, there may be an unscheduled flight or some special late arrival or early departure, it would mean recruiting additional staff in quite a big way and extra work in training because the staff changes very frequently. The girls that do the announcements are nubile and tend to get married and very often give up their career life. It would undoubtedly add to the expense. I have not attempted to estimate how much because I hope we shall not be involved in it. The only other point I should like to make is that although the hon. Member withdrew it, he referred to me as an expatriate. I am, in fact, a Singapore citizen and would like to have it on record-