Personal Data Protection Act 2012 · 2020 Revised Edition · Part 3 · General Rules with Respect to Protection of and Accountability for Personal Data
12. Policies and practices
Feedback & supportAn organisation must —
organisation
“organisation” includes any individual, company, association or body of persons, corporate or unincorporated, whether or not —(a)formed or recognised under the law of Singapore; or(b)resident, or having an office or a place of business, in Singapore;
develop and implement policies and practices that are necessary for the organisation to meet the obligations of the organisation under this Act;
develop a process to receive and respond to complaints that may arise with respect to the application of this Act;
communicate to its staff information about the organisation’s policies and practices mentioned in paragraph (a); and
make information available on request about —
the policies and practices mentioned in paragraph (a); and
the complaint process mentioned in paragraph (b).