Postal Services Act 1999 · 2020 Revised Edition · Part 8 · General Provisions
57. Exclusion of liability of public postal licensees and public parcel locker network operator
Feedback & supportLast amended by an amending law of 2021.
A public postal licensee shall not be liable in respect of any injury, loss or damage suffered by any person by reason of —
public postal licensee
“public postal licensee” means a person designated by the Postal Authority under section 7;
any loss, misdelivery or delay of or damage to any postal article in the course of transmission by post;
any failure to provide or delay in providing any postal service or any equipment associated therewith or service ancillary thereto;
any failure, interruption, suspension or restriction of any postal service or service ancillary thereto or delay of, or fault in, any communication by post;
any loss of secrecy in communication arising from the use of any postal service; or
any wrong payment or delay in payment in connection with any remittance of money through the public postal licensee or any other irregularity in the document used in connection with the remittance,which is due to the act or default of another person, or an accident or some other cause beyond the control of the public postal licensee.
Despite subsection (1), in the event of the loss of or damage to any article enclosed in or forming part of a parcel or an insured postal article, or the loss of any registered postal article while in the custody of a public postal licensee, the licensee may pay an indemnity in accordance with the provisions of the Convention regulating the affairs of the Universal Postal Union or any international agreement to which Singapore is a party.
parcel
“parcel” means —(a)an article or a thing that is placed in a parcel locker for collection by an intended recipient, a person authorised by the intended recipient or a delivery service provider, as the case may be; or(b)a postal article which is posted at a post office in Singapore as a parcel in accordance with the provisions of this Act or is received at a post office in Singapore by parcel post;
The public parcel locker network operator is not liable in respect of any injury, loss or damage suffered by any person by reason of any of the following, which is due to the act or default of another person, or an accident or other cause beyond the control of the public parcel locker network operator:
public parcel locker network operator
“public parcel locker network operator” means a person appointed by the Postal Authority under section 23C(1);
any loss of or damage to any parcel that is placed in any public parcel locker;
the non‑receipt or late receipt by the intended recipient of any parcel placed in any public parcel locker;
the non‑collection or late collection by a delivery service provider of any parcel placed in any public parcel locker;
the inability to use, or any interruption, suspension or restriction of the use of, a public parcel locker;
any loss of secrecy in communication arising from the use of a public parcel locker.