55. Determination of disputes by Board
Feedback & supportAny dispute arising between a consumer and a public electricity supplier on whether a supply should be given to that consumer —
consumer
“consumer” means a person who is supplied with water, electricity or gas or whose premises are for the time being connected for the purpose of a supply of water, electricity or gas with any system of supply;
may be referred to the Board by either party; and
on such a reference, shall be determined by the Board whose decision shall be final and conclusive between the parties.
Notwithstanding that a dispute between a consumer and a public electricity supplier has been referred to the Board, the supplier shall, subject to section 49, procure a supply of electricity to the consumer until the dispute is determined by the Board.
public electricity supplier
“public electricity supplier” means a person who is authorised by a public licence to supply electricity to the public and is designated by the Board under section 40;