11. Failure of supply to consumers

If at any time a supply of electricity to a consumer’s premises which is connected directly to the transmission system of the transmission licensee should fail, the transmission licensee shall attend to the failure at the request of the consumer.

No charge shall be made for any rectification of the failure of the supply if the failure is due to a fault in any part of the transmission system of the transmission licensee.

If the failure of such supply is due to some cause other than the cause referred to in paragraph (2), the transmission licensee may —

refuse to rectify the failure; and

charge the consumer a reasonable fee to recover his cost for attending to such failure and the consumer shall render payment of the fee to the transmission licensee upon demand.

Where the transmission licensee refuses to rectify the failure of the supply under paragraph (3)(a), the consumer shall employ or appoint a licensed electrical worker of the appropriate class to rectify the failure.

If at any time a supply of electricity to a consumer’s premises which is connected directly to the transmission system of the transmission licensee should fail, the transmission licensee shall attend to the failure at the request of the consumer.

No charge shall be made for any rectification of the failure of the supply if the failure is due to a fault in any part of the transmission system of the transmission licensee.

If the failure of such supply is due to some cause other than the cause referred to in paragraph (2), the transmission licensee may —

refuse to rectify the failure; and

charge the consumer a reasonable fee to recover his cost for attending to such failure and the consumer shall render payment of the fee to the transmission licensee upon demand.

Where the transmission licensee refuses to rectify the failure of the supply under paragraph (3)(a), the consumer shall employ or appoint a licensed electrical worker of the appropriate class to rectify the failure.