Singapore legislation
Regulation 11
Regulation 11
Failure of supply to consumers
Subregulation 1
If at any time a supply of electricity to a consumer’s premises which is connected directly to the transmission system of the transmission licensee should fail, the transmission licensee shall attend to the failure at the request of the consumer.
Subregulation 2
No charge shall be made for any rectification of the failure of the supply if the failure is due to a fault in any part of the transmission system of the transmission licensee.
Subregulation 3
If the failure of such supply is due to some cause other than the cause referred to in paragraph (2), the transmission licensee may —
refuse to rectify the failure; and
charge the consumer a reasonable fee to recover his cost for attending to such failure and the consumer shall render payment of the fee to the transmission licensee upon demand.
Subregulation 4
Where the transmission licensee refuses to rectify the failure of the supply under paragraph (3)(a), the consumer shall employ or appoint a licensed electrical worker of the appropriate class to rectify the failure.