Regulation 3

Where a utilities support services licensee receives any payment from a consumer and the consumer has not, in making the payment, indicated to the licensee which charges the payment is to be made, the licensee shall use the payment to pay the charges owed to all the suppliers in full.

Where the payment referred to in paragraph (1) is insufficient to meet the charges owed to all the suppliers in full, the licensee shall apportion the payment to pay the charges in the proportion in which each charge bears to the total charges of all the suppliers.