Singapore legislation
Regulation 5
of Estate Agents (Dispute Resolution Schemes) Regulations 2011
Regulation 5
Participation in prescribed dispute resolution schemes
Subregulation 1
Every licensed estate agent shall participate in the dispute resolution schemes and shall comply with the terms and conditions of the dispute resolution schemes set out in the Third Schedule.
Subregulation 2
A relevant registered salesperson shall do the following:
attend and be present at every hearing or meeting of a dispute resolution proceeding in relation to a relevant dispute in which the relevant registered salesperson represented a licensed estate agent, for the purpose of giving evidence before the mediator or arbitrator, as the case may be, unless his attendance or presence is dispensed with by the mediator or arbitrator;
in a case where a dispute resolution proceeding is conducted by way of exchange of documents, participate in the dispute resolution proceeding by providing such document and information as required by any party, the mediator or arbitrator; and
comply with all reasonable directions of, and provide such assistance as may be reasonably requested by, the mediator or arbitrator.
Subregulation 3
A licensed estate agent or relevant registered salesperson shall remain subject or liable to such investigation, disciplinary or other action as the Council may take under the Act notwithstanding that any dispute resolution proceeding under any dispute resolution scheme may be pending, in progress or completed.