Singapore legislation
Regulation 31
of Healthcare Services (Outpatient Medical Service) Regulations 2023
Regulation 31
Requirements for video consultations
Subregulation 1
Where a licensee provides an outpatient medical service by remote provision to a patient by means of a video consultation, the licensee must ensure that —
the provision of the outpatient medical service is through real‑time 2‑way interactive audiovisual communications; and
to enable the outpatient medical service to be provided to the patient effectively while ensuring the confidentiality of the proceedings of the video consultation and the privacy of the patient —
only such number of personnel as is necessary for the provision of the outpatient medical service attends the video consultation; and
the personnel conducts the video consultation in a place that is closed and private.
Subregulation 2
Without limiting paragraph (1)(b), the licensee must ensure that —
the place at which the licensee’s personnel conducts the video consultation is equipped with sufficient lighting and other appropriate equipment or facility;
at all times when the outpatient medical service is provided, the patient has a full view of the face of the personnel who is providing the outpatient medical service; and
the patient is informed of the identity of the personnel who is providing the outpatient medical service, and his or her role or designation for which the personnel is engaged or employed by the licensee.
Subregulation 3
If the licensee requires the consultation to be recorded as part of the patient’s patient health record, the licensee must obtain the patient’s consent for the consultation to be recorded and keep a record of the giving of the consent.