Telecommunications Act 1999 · 2020 Revised Edition · Part 5C · Alternative Dispute Resolution Scheme
51. Power of Authority in relation to dispute resolution scheme
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The Authority may establish or approve one or more dispute resolution schemes for the resolution of disputes between subscribers and declared telecommunication licensees, arising from or relating to the provision of telecommunication services by the declared telecommunication licensees to the subscribers.
Every declared telecommunication licensee must participate in a dispute resolution scheme and must comply with such terms and conditions of participation in the scheme as may be prescribed.
declared telecommunication licensee
“declared telecommunication licensee” means a telecommunication licensee —(a)that is declared by the Authority to be a telecommunication licensee subject to this Part; or(b)that is within a class of telecommunication licensees declared by the Authority to be a class of telecommunication licensees subject to this Part,and the declaration must be notified in the Gazette;
To avoid doubt, this Part does not affect the operation of the Consumer Protection (Fair Trading) Act 2003.[32N