Singapore legislation
Regulation 20
Regulation 20
Requests via telephone
For the purposes of these Regulations, where a request (other than a request in relation to any credit card or charge card which would not result in an increase in an individual’s aggregate credit limit) is made by an individual to a card issuer in the course of a telephone call which was made by the card issuer to the individual, the card issuer shall not act on the request unless —
the individual confirms in a separate telephone call made by the card issuer to the individual not less than 5 business days after the request that the card issuer should proceed with the individual’s request, and there is an electronic record of the separate telephone call which satisfies paragraphs (a) and (b) of section 8 of the Electronic Transactions Act (Cap. 88); or
the individual confirms in a document signed by him (and not through any telephone call made by the card issuer to the individual) that the card issuer should proceed with his request.