Singapore legislation
Regulation 11
of Casino Control (Patron Dispute Resolution) Regulations 2009
Regulation 11
Authority to consider appeal
Subregulation 1
When the Authority receives an appeal under regulation 10, the Authority shall —
notify the respondent in writing of the grounds of appeal of the appellant;
allow the respondent to submit a statement in reply to the grounds of appeal within such time as the Authority may specify; and
if, in the opinion of the Authority, the respondent’s statement under sub‑paragraph (b) contains matters not previously considered by the Patron Dispute Committee, allow the appellant to submit a further statement in reply to the respondent’s statement within such time as the Authority may specify.
Subregulation 1A
Where the grounds of appeal or statements under paragraph (1) contain any matters not previously considered by the Patron Dispute Committee, the Authority may, before making its decision, call upon a Patron Dispute Committee to give its opinion thereon.
Subregulation 1B
The Patron Dispute Committee which gives its opinion on the matters referred to in paragraph (1A) need not comprise the same members as the Patron Dispute Committee which made the decision being appealed against.
Subregulation 2
The Authority may confirm, vary or reverse the decision of the Patron Dispute Committee.
Subregulation 3
The decision by the Authority shall be in writing and shall be served on the casino operator and patron concerned.