Consumer Protection (Fair Trading) Act 2003 · 2020 Revised Edition · Part 3 · Additional Consumer Rights in Respect of Non-Conforming Goods
15. Repair or replacement of goods
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In certain cases, a person who received goods may require the supplier to repair or replace them. The supplier must do this within a reasonable time, without significant inconvenience, and pay the necessary costs. A repair or replacement cannot be required if it is impossible or out of proportion to another remedy.
Summary · Drafted with AI, checked against the official text on 30 Sep 2026.
Last amended by an amending law of 2012.
If section 14 applies, the transferee may require the transferor to —
repair the goods; or
replace the goods.
If the transferee requires the transferor to repair or replace the goods, the transferor must —
repair
“repair” means, in cases where there is a lack of conformity in goods within the meaning of subsection (4), to bring the goods into conformity with the contract;
repair or (as the case may be) replace the goods within a reasonable time and without causing significant inconvenience to the transferee; and
bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).
The transferee must not require the transferor to repair or (as the case may be) replace the goods if that remedy is —
goods
“goods” means —(a)any personal property, whether tangible or intangible, and includes —(i)chattels that are attached or intended to be attached to real property on or after delivery; and(ii)financial products and credit, including credit extended solely on the security of land;(b)any residential property; or(c)a voucher;
impossible;
disproportionate in comparison to the other of those remedies; or
disproportionate in comparison to an appropriate reduction in the amount to be paid for the transfer under paragraph (a), or rescission under paragraph (b), of section 16(1).
One remedy is disproportionate in comparison to the other if the one imposes costs on the transferor which, in comparison to those imposed on the transferor by the other, are unreasonable, taking into account —
the value which the goods would have if they conformed to the applicable contract;
the significance of the lack of conformity with the applicable contract; and
whether the other remedy could be effected without causing significant inconvenience to the transferee.
Any question as to what is a reasonable time or significant inconvenience is to be determined by reference to —
the nature of the goods; and
the purpose for which the goods were acquired.[12C