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In forceAmended2020 Revised Edition
Contents

Act of Parliament

Consumer Protection (Fair Trading) Act 2003

Feedback & supportProtecting consumers from unfair practices; rights over goods

In plain English

Not legal advice

The Act protects consumers against unfair practices and gives them extra rights for goods that do not conform to contract. Some rules apply only if the supplier or consumer lives in Singapore, or the offer or acceptance is made in or sent from Singapore. For contracts made on or after 1 September 2012, a consumer whose goods do not conform to the contract at delivery has certain rights. The consumer can then require repair or replacement, or an appropriate price reduction, or can rescind the contract for those goods.

Summary · Drafted with AI, checked against the official text on 30 Sep 2026.

People often ask

Part 1

Preliminary

Official textFrom Singapore Statutes Online, unchanged

s 1Short title

This Act is the Consumer Protection (Fair Trading) Act 2003.

(1)

In this Act, unless the context otherwise requires —

“chief executive” means the chief executive of the Commission and includes any person acting in that capacity;

“Commission” means the Competition and Consumer Commission of Singapore established by section 3 of the Competition Act 2004;

“consumer” means an individual who, otherwise than exclusively in the course of business —

(a)

receives or has the right to receive goods or services from a supplier; or

(b)

has a legal obligation to pay a supplier for goods or services that have been or are to be supplied to another individual;

“consumer transaction” means —

(a)

the supply of goods or services by a supplier to a consumer as a result of a purchase, lease, gift, contest or other arrangement; or

(b)

an agreement between a supplier and a consumer, as a result of a purchase, lease, gift, contest or other arrangement, in which the supplier is to supply goods or services to the consumer or to another consumer specified in the agreement,but does not include any transaction specified in the First Schedule;

“financial product” includes any arrangement, transaction or contract regulated, or supplied by any person regulated, under —

(a)

any written law administered by the Monetary Authority of Singapore;

(b)

the Commodity Trading Act 1992; or

(c)

any other written law that the Minister may by order prescribe;

“financial services” includes any services regulated, or supplied by any person regulated, under —

(a)

any written law administered by the Monetary Authority of Singapore;

(b)

the Commodity Trading Act 1992; or

(c)

any other written law that the Minister may by order prescribe;

“flat” means a horizontal stratum of any building or part thereof, whether the stratum or part is on one or more levels or is partially or wholly below the surface of the ground;

“goods” means —

(a)

any personal property, whether tangible or intangible, and includes —

(i)

chattels that are attached or intended to be attached to real property on or after delivery; and

(ii)

financial products and credit, including credit extended solely on the security of land;

(b)

any residential property; or

(c)

a voucher;

“hire-purchase agreement” has the meaning given by the Hire‑Purchase Act 1969;

“material fact” means any information that a supplier knows or ought reasonably to know would affect the decision of a consumer to enter into a consumer transaction;

“motor vehicle” has the meaning given by section 2 of the Road Traffic Act 1961;

“motor vehicle dealer” means a supplier of motor vehicles;

“motor vehicle sale contract” means a contract between a consumer and a motor vehicle dealer for the sale of a motor vehicle to the consumer;

“residential property” means any house, flat or other premises which is permitted to be used pursuant to any written law as a dwelling house and any such house, flat or other premises which is in the course of being constructed;

“services” includes —

(a)

a service offered or provided that involves the addition to or maintenance, repair or alteration of goods or any residential property;

(b)

a membership in any club or organisation if the club or organisation is a business formed to make a profit for its owners;

(c)

the right to use time share accommodation under a time share contract; and

(d)

financial services;

“Small Claims Tribunal” means a Small Claims Tribunal constituted under section 4 of the State Courts Act 1970;

“specified body” means any person or body appointed under section 8(10);

“specified dispute resolution scheme” means, in respect of disputes arising in relation to any consumer transaction, any dispute resolution scheme specified for the purposes of section 7(11) by regulations made under section 43(2)(k) in respect of disputes arising in relation to a class of consumer transactions to which that consumer transaction belongs;

“supplier” means a person who, in the course of the person’s business —

(a)

provides goods or services to consumers;

(b)

manufactures, assembles or produces goods;

(c)

promotes the use or purchase of goods or services; or

(d)

receives or is entitled to receive money or other consideration as a result of the provision of goods or services to consumers,and includes any employee or agent of the person, and the word “supply”, with its grammatical variations and cognate expressions, has corresponding meanings;

“time share accommodation” means any living accommodation, in Singapore or elsewhere, used or intended to be used (wholly or partly) for leisure purposes by a class of persons all of whom have rights to use, or participate in arrangements under which they may use, that accommodation or accommodation within a pool of accommodation to which that accommodation belongs;

“time share contract” means a contract which confers or purports to confer on an individual time share rights that are exercisable during a period of not less than 3 years;

“time share related contract” means a contract to assist a consumer to dispose of the consumer’s time share rights conferred under a time share contract;

“time share rights” means rights to use time share accommodation for a specified or ascertainable period, but does not include rights under a contract of employment or an insurance policy;

“unfair practice” means an unfair practice within the meaning of section 4;

“voucher” means any document that purports to give the holder of the document the right to obtain goods or a service or the right to obtain goods or a service at a discounted or reduced price.

(2)

An individual who holds himself or herself out as acting exclusively in the course of business is treated as acting exclusively in the course of business for the purpose of the definition of “consumer” in subsection (1).

(3)

For the purposes of the definitions of “financial product” and “financial services” in subsection (1), a reference to a person regulated under a written law includes a person exempted from being licensed, approved or regulated under that written law.

Part 2

Unfair Practices

Read on from Part 2

Part 3

Additional Consumer Rights in Respect of Non-Conforming Goods

Read on from Part 3

Part 3A

Investigation Powers

Read on from Part 3A

Part 3B

Offences

Read on from Part 3B

Part 4

General

Read on from Part 4

Schedules

Read on from Schedules