Singapore legislation
Regulation 30
of Copyright (Collective Management Organisations) Regulations 2023
Regulation 30
Matters to be provided for in dispute resolution policy
Subregulation 1
This regulation applies only in relation to a dispute between —
a member, user or intending user; and
the CMO.
Subregulation 2
The dispute resolution policy must provide for a named individual to which, and the procedure by which, the member, user or intending user may give a notice of dispute (including any supporting information and documents) to the CMO.
Subregulation 3
The dispute resolution policy must require the CMO to act in good faith and reasonably in —
investigating the matters raised in a notice of dispute;
deciding on the dispute; and
otherwise dealing with the dispute.
Subregulation 4
The dispute resolution policy must require the CMO to give its decision on a notice of dispute —
in writing; and
in the case of an adverse decision, with reasons.
Subregulation 5
The dispute resolution policy may provide for any internal recourse (for example, an appeal) against the CMO’s decision on the dispute.
Subregulation 6
The dispute resolution policy must require that any decision made under any internal recourse against the CMO’s decision on the dispute is given —
in writing; and
in the case of an adverse decision, with reasons.
Subregulation 7
The dispute resolution policy must require the CMO to give a final decision on a dispute (after any internal recourse) within 60 days or any shorter specified period after the notice of dispute is given.
Subregulation 8
The dispute resolution policy may make different provisions for different classes of disputes.
Subregulation 9
The dispute resolution policy must provide that it does not affect any rights of the CMO or a person who gives a notice of dispute (including the right of either of them to refer the dispute to a Copyright Tribunal).