Regulation 10
Duty to put in place certain measures
of Debt Collection (General) Regulations 2023
Subregulation 1
A licensee must put in place all measures, including appropriate training, that are reasonable and necessary to ensure that every debt collector of the licensee —
does not breach the Act or any written law, including the Penal Code 1871 and the Protection from Harassment Act 2014, in the course of carrying out any debt collection activity; and
carries out any debt collection activity for the licensee in compliance with —
the Act;
all the conditions of the approval granted under section 20 of the Act for the individual to be deployed as a debt collector of the licensee; and
all the codes of practice that are applicable to the licensee and relate to the manner in which debt collection activities are to be carried out.
Subregulation 2
A licensee who contravenes paragraph (1) shall be guilty of an offence.