Regulation 11

proper and accurate records of every written agreement mentioned in regulation 9(1);

a register that sets out the following information in respect of every debt that the licensee collects or attempts to collect:

the name of the person who engaged the licensee to collect the debt;

the name of the debtor;

the amount of the debt; and

proper and accurate records of the measures that the licensee has put in place for the purposes of complying with regulation 10(1).

keep each record mentioned in paragraph (1)(a) for a period of at least 3 years after the date of the agreement;

keep each record contained in the register mentioned in paragraph (1)(b) for a period of at least 3 years after the date the record is made; and

keep each record mentioned in paragraph (1)(c) for a period of at least 3 years after the date the record is made.