Regulation 13
Production of approval letter, etc.
of Debt Collection (General) Regulations 2023
Subregulation 1
A debt collector of a licensee must, at all times when carrying out a debt collection activity, have in the debt collector’s possession the following:
the debt collector’s approval letter or a physical copy or an electronic copy of the approval letter;
evidence of the debt collector’s identity;
the written agreement mentioned in regulation 9(1) that is entered into between the licensee and the creditor of the debt in respect of which the debt collector is carrying out the debt collection activity, or a physical copy or an electronic copy of the written agreement.
Subregulation 2
A debt collector of a licensee must produce his or her approval letter or a physical copy or an electronic copy of the approval letter to any person who enquires about the debt collector’s identity in the course of the debt collector carrying out any debt collection activity.
Subregulation 3
A debt collector of a licensee must produce any document or evidence mentioned in paragraph (1) to an inspecting officer or compliance officer when required to do so by the inspecting officer or compliance officer.
Subregulation 4
A debt collector who contravenes paragraph (2) or (3) shall be guilty of an offence.