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laws.sgby aturio
In forceAmended2020 Revised Edition
Contents

Part 7 · Competition and Consumer Protection

65C. Power of Authority in relation to alternative dispute resolution scheme

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Amended

Last amended by an amending law of 2026. 2 amendments in all.

(1)

The Authority may establish or approve one or more dispute resolution schemes for the resolution of disputes between subscribers and designated media licensees, arising from or relating to the provision of media services by the designated media licensees to the subscribers.

(2)

Every designated media licensee must participate in a dispute resolution scheme mentioned in subsection (1) and comply with such terms and conditions of participation in the scheme as may be prescribed.

(3)

To avoid doubt, nothing in this section affects the operation of the Consumer Protection (Fair Trading) Act 2003.

(4)

The Authority may, with the approval of the Minister, make regulations under section 81 to provide for matters relating to the operations of an operator of a dispute resolution scheme mentioned in subsection (1), including —

(a)

the standards or requirements of the services provided under the dispute resolution scheme;

(b)

the fees that the operator may charge for the services provided under the dispute resolution scheme;

(c)

the records that the operator must keep and the period of retention of such records;

(d)

the reports that the operator must submit to the Authority, and the manner and time for such submission;

(e)

matters relating to the administration of the dispute resolution scheme; and

(f)

generally for giving effect to or for carrying out the purposes of this section.

(5)

[Deleted by Act 13 of 2026 wef 02/10/2026]

Report

Read on from s 66

Part 8

Administration and Enforcement

Read on from Part 8

Part 9

Transfer of Undertakings and Personnel to Authority

Read on from Part 9

Part 10

Repeal, Saving and Transitional Provisions

Read on from Part 10