Payment Services Act 2019 · 2020 Revised Edition · Part 2 · Licensing of Payment Service Providers
14. Place of business or registered office of licensee
Feedback & supportA licensee must not carry on a business of providing any type of payment service unless the licensee has —
licensee
“licensee” means a payment service provider the licence of which is in force;
a permanent place of business; or
a registered office in Singapore.
A licensee must appoint at least one person to be present, on such days and at such hours as the Authority may specify by written notice, at the licensee’s permanent place of business or registered office to address any queries or complaints from any payment service user that uses any payment service provided by the licensee or is a customer of the licensee.
A licensee must keep, or cause to be kept, at the licensee’s permanent place of business or registered office, books of all the licensee’s transactions in relation to any payment service provided by the licensee.
permanent place of business
“permanent place of business”, in relation to a licensee, or an operator or a settlement institution of a designated payment system, means each fixed location in Singapore used by the licensee, operator or settlement institution for carrying on its business, regardless whether the business is carried on within a single building or at a single business address;
A licensee must notify the Authority of any change in the address of any of the following places within 7 days after the date of that change:
the licensee’s permanent place of business or registered office in Singapore;
every other place of business of the licensee.
Except with the approval of the Authority under subsection (6), a licensee must not carry on a business of providing any money‑changing service or cross‑border money transfer service at any place of business other than the licensee’s permanent place of business mentioned in subsection (1).
business
“business” includes affairs, property, right, obligation and liability;
Where a licensee wishes to carry on a business of providing any money‑changing service or cross‑border money transfer service at any place of business other than the licensee’s permanent place of business mentioned in subsection (1) —
cross‑border money transfer service
“cross‑border money transfer service” has the meaning given by Part 3 of the First Schedule;
the licensee must, before carrying on any such business at that other place of business, apply in writing to the Authority for approval to do so; and
the Authority may give its approval for the licensee to carry on that business at that other place of business, subject to such conditions as the Authority thinks fit.
The Authority may at any time add to, vary or revoke any condition imposed under subsection (6) or this subsection.
The Authority may revoke its approval under subsection (6) if the licensee breaches any condition imposed on the licensee under subsection (6) or (7).
A licensee that contravenes subsection (1), (2), (3) or (5) shall be guilty of an offence and shall be liable on conviction to a fine not exceeding $100,000 and, in the case of a continuing offence, to a further fine not exceeding $10,000 for every day or part of a day during which the offence continues after conviction.
A licensee that contravenes subsection (4) shall be guilty of an offence and shall be liable on conviction to a fine not exceeding $2,000.