Regulation 10

ensure that every approved permanent premises is sufficiently spacious and appropriately equipped to enable the outpatient medical service (including any essential life‑saving measure) to be provided to patients in a proper, effective and safe manner;

ensure that there is sufficient lighting and ventilation at every approved permanent premises;

ensure that every approved permanent premises is designed, built and equipped to enable and facilitate —

access to and from the approved permanent premises by patients with physical disability; and

movement within the approved permanent premises by patients with physical disability;

if the licensee designates a separate area (called in this regulation the waiting area), whether inside or outside the approved permanent premises, where a patient may wait to receive the outpatient medical service or for any matter that is related to the provision of the outpatient medical service by the licensee, including making payment or collecting medicine, ensure that the waiting area is —

within the direct line of sight of at least one personnel; and

sufficiently spacious and adequately equipped to ensure the reasonable comfort of every patient waiting in the waiting area;

ensure that toilet facilities are available in every approved permanent premises, or assistance with toileting needs is provided to patients where needed;

ensure that any care or treatment (other than an essential life‑saving measure) is provided to a patient only in an area at the approved permanent premises that is sufficiently spacious, appropriately equipped and, if necessary, partitioned (whether on a permanent or temporary basis) from the other parts of the approved permanent premises to ensure the patient’s comfort, safety and privacy; and

prevent unauthorised access to every approved permanent premises.