Singapore legislation

Regulation 13

of Healthcare Services (Outpatient Medical Service) Regulations 2023

Regulation 13

Standards for facilities and equipment — remote service kiosks

Where a licensee is approved to provide an outpatient medical service by remote provision and the licensee carries out or intends to carry out the remote provision through one or more remote service kiosks, the licensee must —

(a)

ensure that every remote service kiosk is kept clean and sanitary, by establishing, implementing and regularly reviewing measures and processes for regular cleaning and additional ad-hoc cleaning to minimise the spread of pathogenic organisms;

(b)

ensure that every remote service kiosk is sufficiently spacious and appropriately equipped to enable the outpatient medical service to be provided to patients in a proper, effective and safe manner;

(c)

ensure that the remote service kiosk is appropriately equipped to ensure every patient’s privacy and confidentiality of the process during which the outpatient medical service is provided to the patient;

(d)

where a remote service kiosk includes a booth for a patient to receive the outpatient medical service, ensure that the booth has sufficient lighting and ventilation;

(e)

regularly check and properly maintain every remote service kiosk so as to ensure that the remote service kiosk is at all times in a good state of repair;

(f)

keep and maintain proper and accurate records of every check and maintenance that is conducted on every remote service kiosk under paragraph (e);

(g)

where a remote service kiosk includes a vending machine or similar equipment which dispenses medicinal products or health products, prevent unauthorised access to the medicinal products or health products; and

(h)

cause to be conspicuously displayed at or on the remote service kiosk —

(i)

the business name by which the licensee provides the outpatient medical service;

(ii)

the email address or telephone number at which the licensee may be contacted;

(iii)

a statement that the remote service kiosk is being used by the licensee to provide the outpatient medical service by remote provision; and

(iv)

a statement that any person who needs any essential life‑saving measure should not seek to receive such measure by remote provision from the licensee.

Regulation 13 — Healthcare Services (Outpatient Medical Service) Regulations 2023