Consumer Protection (Fair Trading) Act 2003 · 2020 Revised Edition · Part 4 · General
40. Interpretation of documents
Feedback & supportIf a consumer and a supplier enter into a consumer transaction and —
consumer
“consumer” means an individual who, otherwise than exclusively in the course of business —(a)receives or has the right to receive goods or services from a supplier; or(b)has a legal obligation to pay a supplier for goods or services that have been or are to be supplied to another individual;
all or any part of the transaction or contract is evidenced by a document provided by the supplier; and
supplier
“supplier” means a person who, in the course of the person’s business —(a)provides goods or services to consumers;(b)manufactures, assembles or produces goods;(c)promotes the use or purchase of goods or services; or(d)receives or is entitled to receive money or other consideration as a result of the provision of goods or services to consumers,and includes any employee or agent of the person, and the word “supply”, with its grammatical variations and cognate expressions, has corresponding meanings;
a provision of the document is ambiguous,the provision must be interpreted against the supplier.[18