Consumer Protection (Fair Trading) Act 2003 · 2020 Revised Edition · Part 2 · Unfair Practices
5. Circumstances surrounding unfair practice
Feedback & supportAn unfair practice may occur before, during or after a consumer transaction.
unfair practice
“unfair practice” means an unfair practice within the meaning of section 4;
An unfair practice may consist of a single act or omission.
In determining whether or not a person has engaged in an unfair practice —
the reasonableness of the actions of that person in those circumstances is to be considered; and
an act or omission by an employee or agent of a person is deemed also to be an act or omission of the person if the act or omission occurred in the course of —
the employee’s employment with the person; or
the agent exercising the powers or performing the duties on behalf of the person within the scope of the agent’s actual or apparent authority.