Regulation 12

the details of or reference to arrangements and procedures for dealing with an incident, event or emergency that may —

adversely affect the quality or safety of drinking water; or

result in drinking water being supplied that poses a risk to human health;

the details of the steps to be taken to manage, control or eliminate the adverse effects or risks in sub‑paragraph (a), if there is a reasonable likelihood that any such incident, event or emergency has happened or is about to happen, including —

investigating the source or cause of the incident, event or emergency;

taking remedial action to manage, control or eliminate those adverse effects or risks;

identifying and implementing measures required to ensure that those adverse effects or risks do not reoccur;

taking practicable steps to advise affected customers and other WQMP water providers of those adverse effects or risks and what measures should be taken to protect public health (for example, boiling drinking water);

the positions held by the WQMP water provider’s employees responsible for dealing with any such incident, event or emergency;

the identity particulars of each employee in sub‑paragraph (c) and each such employee’s telephone number, email address and contact address;

the methods for communicating or disseminating information to the Agency and the public in relation to any such incident, event or emergency.