Merchant Shipping (Maritime Labour Convention) Act 2014 · 2020 Revised Edition · Part 9 · Complaints
56. Provision of complaint procedures and other information
Feedback & supportA shipowner must cause a copy of the procedures mentioned in section 55 to be provided to each seafarer employed on the shipowner’s ship.
shipowner
“shipowner”, in relation to a ship, means the owner of the ship, and includes —(a)the registered owner; or(b)in the absence of registration —(i)the person owning the ship; or(ii)any other person (such as the ship manager, agent or bareboat charterer) who has assumed responsibility for the operation of the ship from the owner and who, on assuming such responsibility, has agreed to take over the duties and responsibilities imposed on shipowners in accordance with the Convention, whether or not any other organisation or person fulfils certain of the duties or responsibilities on the shipowner’s behalf;
The copy of the procedures provided to the seafarers must be in English and, if the working language of the ship is not English, also be in the working language or languages of the ship, and must include the following information:
ship
“ship” has the meaning given by the Merchant Shipping Act 1995, but does not include —(a)any vessel which navigates exclusively in inland waters or waters within, or closely adjacent to, sheltered waters or areas where the Maritime and Port Authority of Singapore (Port) Regulations apply;(b)any warship or naval auxiliary;(c)any ship engaged in fishing or in similar pursuits;(d)any ship of traditional build such as dhows and junks;(e)any ship that is intended to be operated without any seafarer on board; and(f)any ship specified in an Order made by the Authority, with the approval of the Minister, declaring the categories of ships to be excluded from the application of this Act;
contact information of the Authority;
contact information of the competent authority in the seafarer’s country of residence;
the names of persons on board the ship who may assist any seafarer with and advise the seafarer on a complaint.