Singapore legislation
Regulation 26
Regulation 26
Settlement of disputes
Subregulation 1
A licensee must not wilfully refuse or, without reasonable excuse, neglect to settle a dispute between the licensee and a person regarding —
whether the licensee and the person have entered into a contract for a travel product;
the cancellation, whether by the person or the licensee, of a contract for the provision of a travel product; or
the contractual obligations, whether express or implied, of the licensee in respect of any travel product.
Subregulation 2
The Board may require a licensee to inform the Board of the terms of any settlement between the licensee and a person relating to the licensee’s supply of a travel product.
Subregulation 3
A licensee who is required under paragraph (2) to inform the Board of the terms of a settlement must do so within 7 days after the Board’s request.