Regulation 2

the terms of reference applicable to the approved dispute resolution scheme at the time the dispute resolution scheme was approved by the Authority on an application made under section 31(2) of the Act; or

if the operator of the approved dispute resolution scheme has obtained the Authority’s approval to amend the terms of reference mentioned in paragraph (a), the terms of reference as amended with the Authority’s approval;“company” has the meaning given by section 4(1) of the Companies Act 1967;“complainant” means a consumer who refers a dispute to the operator of an approved dispute resolution scheme;“financial year” has the meaning given by section 4(1) of the Companies Act 1967;“membership fee” means the annual amount payable to the operator of an approved dispute resolution scheme by a member of the scheme for the purposes of funding the scheme;“related corporation” has the meaning given by section 4(1) of the Companies Act 1967;“substantial shareholder” has the meaning given by section 81 of the Companies Act 1967.