Electricity Act 2001 · 2020 Revised Edition · Part 3 · Licensing of Activities Relating to Electricity
21. Non-contestable consumers
Feedback & supportA market support services licensee must provide market support services to a non-contestable consumer in accordance with this Act and its licence, and on terms and conditions approved by the Authority.
market support services licensee
“market support services licensee” means a person who is authorised by an electricity licence to provide market support services;
A market support services licensee must not discontinue the provision of market support services to any non-contestable consumer except in accordance with its licence.
market support services
“market support services” means any of the following activities in connection with the supply of electricity: (a)the reading of the register of any electricity meter and the management of data relating to meter reading;(b)the facilitation of access to any wholesale electricity market for the purposes of obtaining supply of electricity for contestable consumers and retail electricity licensees;(c)the provision of customer transfer services for retail electricity licensees and consumers to facilitate the transfer of contestable consumers between one retail electricity licensee and another or between retail electricity licensees and market support services licensees;(d)the provision of other services related to access to any wholesale electricity market and the retail electricity market; and(e)the supply and sale of electricity to non‑contestable consumers;
Nothing in this section is to be taken as requiring a market support services licensee to procure a supply of electricity to the premises of any non-contestable consumer if —
supply
“supply” means the supply of electricity through electric lines, and includes —(a)the supply of electricity generated outside Singapore to any person or premises in Singapore; and(b)the supply of electricity generated in Singapore to any person or premises outside Singapore;
it is prevented from doing so by circumstances not within its control;
circumstances exist by reason of which its doing so would or might involve the market support services licensee or any other electricity licensee being in breach of this Act, and the market support services licensee or other electricity licensee has taken all reasonable steps to prevent the circumstances from occurring and to prevent them from having that effect; or
any building on the premises has been erected in contravention of any written law or is in a ruinous or dangerous condition.