Electricity Act 2001 · 2020 Revised Edition · Part 3 · Licensing of Activities Relating to Electricity
26. Determination of disputes by Authority
Feedback & supportAny dispute between a consumer and a market support services licensee as to whether supply of electricity should be provided to that consumer —
consumer
“consumer” means a person —(a)to whom electricity is supplied and sold for consumption on that person’s own premises; or(b)whose premises are for the time being connected to any system for the purpose of purchasing a supply of electricity for consumption on that person’s own premises;
may be referred to the Authority by either party; and
on such a reference, is to be determined by the Authority, whose decision is final and conclusive between the parties.
Notwithstanding that a dispute between a consumer and a market support services licensee has been referred to the Authority, the licensee must, subject to sections 21(3) and 41(13), supply electricity to the consumer until the dispute is determined by the Authority.
market support services licensee
“market support services licensee” means a person who is authorised by an electricity licence to provide market support services;