4. Obligation to establish unit to handle and resolve complaints

(1)

A financial adviser must establish a unit, comprising officers and employees who are not directly involved in providing any financial advisory service, to —

(a)

handle and resolve any complaint received by the financial adviser; or

(b)

supervise the handling and resolution by a person who is not a member of the unit of any complaint received by the financial adviser.

(2)

The financial adviser mentioned in paragraph (1) must ensure that every complaint received by the financial adviser is handled and resolved by —

(a)

the unit mentioned in that paragraph; or

(b)

a person under the supervision of the unit.

Subregulation 1