Singapore legislation
Regulation 4
of Financial Advisers (Complaints Handling and Resolution) Regulations 2021
Regulation 4
Obligation to establish unit to handle and resolve complaints
Subregulation 1
A financial adviser must establish a unit, comprising officers and employees who are not directly involved in providing any financial advisory service, to —
(a)
handle and resolve any complaint received by the financial adviser; or
(b)
supervise the handling and resolution by a person who is not a member of the unit of any complaint received by the financial adviser.
Subregulation 2
The financial adviser mentioned in paragraph (1) must ensure that every complaint received by the financial adviser is handled and resolved by —
(a)
the unit mentioned in that paragraph; or
(b)
a person under the supervision of the unit.